Job Description
DHL Express currently has an opening for an Operations Manager in Calgary, Alberta .
How will you contribute to the success of DHL?
- Responsible for overall efficient and effective Gateway operations, specifically having oversight of import, export, airside, line haul, and parcel sort processes.
- Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanning compliance; and overall service quality.
- Responsibility for the cost optimization of the facility.
- Must ensure compliance with import and export regulations, working closely with CBSA, Transport Canada (both air and ground compliance), Airside compliance (FAA, IATA, Transport Canada, etc.). This includes key responsibilities in various audit processes, as well as preventing and actioning deficiencies.
- Manage employee...