Job Description
Operations Manager - Call CenterDepartment:OperationsLocation:Edificio Histórico de la Cervecería Mexicali, Avenida Gral.Ignacio Zaragoza ****, Colonia Nueva, ***** Mexicali, B.C.Job Type:Full time.Schedule:Monday to Friday, with schedule availability.ObjectiveAdministration of operational human resources and materials to assure the correct performance in the line or lines of businesses, ensuring compliance in security protocols and quality.Analyze, evaluate and track the indicators of operational performance so they can be reached in an efficient mannerMain ActivitiesMeasure operational results and calculate weekly productivity incentives.Evaluate productivity reports and operational rankings.Present results to the client and top management.Monitor strategies and action plans based on results and stipulated goals.Analize absenteeism tendencies and rotation in the line or lines of businesses who is in charge of.Authorize the application of disciplinary cycle and absences of the staf...