Job Description
Description
We are looking for an Operations Specialist to support quality and compliance activities. This contract position will focus on reviewing customer-related cases, maintaining thorough documentation, and helping ensure operational records meet established quality standards. The role works closely with customer support and order management teams to resolve issues efficiently and uphold consistent case handling practices.
Responsibilities:
• Perform routine quality checks on customer complaint, inquiry, and service-related cases to confirm they are complete, accurate, and properly classified.
• Investigate case details and gather missing information by partnering with customer support teams to support timely and compliant resolution.
• Prepare and finalize required complaint records and supporting documentation in accordance with internal quality procedures.
• Oversee case workflows from creation through closure, ensuring al...
We are looking for an Operations Specialist to support quality and compliance activities. This contract position will focus on reviewing customer-related cases, maintaining thorough documentation, and helping ensure operational records meet established quality standards. The role works closely with customer support and order management teams to resolve issues efficiently and uphold consistent case handling practices.
Responsibilities:
• Perform routine quality checks on customer complaint, inquiry, and service-related cases to confirm they are complete, accurate, and properly classified.
• Investigate case details and gather missing information by partnering with customer support teams to support timely and compliant resolution.
• Prepare and finalize required complaint records and supporting documentation in accordance with internal quality procedures.
• Oversee case workflows from creation through closure, ensuring al...