Job Description
Where will you work?
At Talent Search People, we are a human resources consultancy specializing in connecting talent with leading companies. With over 15 years of experience, we select professionals with diverse specializations. We also offer RPO services to optimize talent acquisition in companies. On this occasion, one of our leading clients in the industrial sector is looking for a Billing Supervisor with a native or bilingual German level in Porto.
What will you do?
- What you will enjoy doing:
- You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups.
- KPI's analysis and reporting of results.
- Daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual.
- Creation and maintenance of internal work instructions and support materials.
- Selection of personnel, initial training for new hires and continuous tra...