Job Description
Operator I provides first‑line technical support for internal and external clients by diagnosing, troubleshooting, and resolving basic issues across hardware, software, networking, and business applications. This role requires strong customer service skills, the ability to work independently, and comfort operating in a fast‑paced, high‑volume support environment.
Core Competencies
- Problem‑Solving
- Customer Service
- Communication
- Time Management
- Multi‑tasking
Responsibilities
- Serve as the primary point of contact for incoming support calls, ensuring each request is logged and owned through to resolution or escalation.
- Perform initial troubleshooting on technical issues, gathering key details and documenting all findings accurately within the ticketing system.
- Quickly assess incidents and elevate to Tier 2 support when predefined thresholds or complexity levels are met....