Job Description
Description
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Skills
- Operations Management
- Operations Planning
- Operations Procedures
- Shipping and Receiving Oper...