Job Description
OTC Collection Analyst
Your Role
- Perform tasks and follow instructions assigned by the supervisor
- Work in a results-oriented environment, meeting KPIs defined by the company and management for the pricing project
- Prepare reports such as Bad Debt reports and Forecasts related to the pricing project
- Participate in conference calls to support dispute resolution related to the pricing project
- Collaborate closely with the Cash Application team to gain full visibility of customer accounts
- Proactively contact customers to resolve pricing-related disputes
- Collect customer documentation through HighRadius, emails, portals, payment confirmations, and other available tools
- Analyze, create, and manage dispute cases, updating reason codes and gathering relevant information from internal tools and customer inputs
- Verify data accuracy in systems using internal records and customer-provided ...