Job Description
Participant Support Officer - APS3 equivalent
We are seeking experienced Participant Support Officers to join a government service delivery team in Mackay, Queensland. These roles are focused on providing high quality support to participants, families and stakeholders.
This is an excellent opportunity for candidates with a strong background in customer or participant service who enjoy working in structured, policy driven environments and supporting diverse community members.
Key responsibilities
- Communicate clearly and empathetically with participants and stakeholders, both verbally and in writing
- Provide timely and accurate support to participants navigating service processes
- Manage a range of administrative and case support tasks concurrently
- Identify issues and escalate or resolve matters in line with established procedures
- Maintain accurate records and documentation in accordance wit...