Job Description
Title: Partner Portal Support Specialist
Duration: 12+ Months
Job Description:
- This role serves as a first line of support and point of contact for partners accessing the new partner portal.
- Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
- Responsibilities include troubleshooting and responding to inquiries from Partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.
Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact personal administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and De...