Job Description
Position Summary
We are looking for Patient Advocates to join our team in Bogota. Candidates should have experience in healthcare operations and be able to support patients and providers within a medical record workflow environment. Success requires knowledge of healthcare workflows, written communication skills, familiarity with insurance, experience coordinating with pharmacies, and the ability to operate independently in a highly dynamic telehealth environment.
2+ years of BPO experience supporting patients or medical operations is required. Candidates must have professional experience in healthcare environments like telehealth, pharmacy operations, or provider practices.
Responsibilities
- Insurance Administration: Administer comprehensive insurance tasks, including eligibility verification, benefits investigation, prior authorization, coverage determination, and patient cost‑sharing to ensure timely patient access to care.