Job Description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, providing high-quality operational support to U.S.-based healthcare clients. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering reliable, professional, and people-focused service.
We are currently hiring a Patient Engagement Coordinator for a U.S.-based mental health clinic. This role focuses on inbound and outbound calls and texts with patients who are inquiring about treatment options or looking to schedule treatment sessions. Patients may be experiencing mental health distress, requiring a calm, structured, and supportive communication approach.
PLEASE NOTE:
- Working Hours: Monday – Friday, 11:00 AM – 8:00 PM EST (18:00 – 03:00 South African Time, subject to change due to U.S. daylight savings).
- Work Environment: This is a remote role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps...