Job Description
Description
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Patient Services Coordinator II is an integral part of the MGH Substance Use Disorder Bridge Clinic, a transitional urgent care clinic for patients with addiction. The position requires a high degree of flexibility, independence, and willingness to participate in multiple activities in providing support to both patients and caregivers. The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, as well as clinical and administrative staff. This position will also provide cross-coverage of front desk duties for other outpatient substance use disorder clinicals operating in the same space – HOPE Clinic and West End Clinic.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Bridge Clinic
·Triages and manages telephone calls, utilizing courteous customer servic...