Job Description
Patient Services Specialist – FYi Doctors, Halifax – Lacewood Drive Clinic
In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, rewarding environment that values teamwork and collaboration. This full‑time position is 30–40 hours per week. Our clinic is open Monday to Saturday.
What You’ll Do
- Greet and welcome patients to the clinic, manage patient check‑in and check‑out, and engage with patients in person, by phone, and via email.
- Perform pre‑testing to support comprehensive eye care.
- Coordinate appointments, prepare prescription printouts, and manage billing and payments.
- Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear.
- Deliver exceptional customer service ensuring a positive patient experience.
- Support clinic operations by performing additional duties as required.