Job Description
About the Opportunity
As a Senior Payroll Tax Analyst, you will play a leadership role within the payroll tax team by providing guidance to Payroll Tax Analysts, managing customer escalations, and driving operational excellence. You will lead a pod of Payroll Tax Analysts, helping to ensure team productivity, knowledge sharing, and exceptional customer service. This role is focused on ensuring employees are taxed accurately and that payroll tax processes are executed with the highest level of quality and compliance. Success is measured through accurate year‑end tax reporting and minimizing W‑2 corrections for our customers.
What You'll Get to Do
- Serve as the first point of contact and provide day‑to‑day leadership, guidance, and support to Payroll Tax Analysts.
- Lead customer calls related to payroll tax escalations, providing expertise and driving successful resolution.
- Deliver best practice presentations and c...