Job Description
This isn't a script-reading role. We're looking for someone who takes ownership, solves problems in real time, and treats every interaction as a representation of their client's brand.
At MyOutDesk, you'll work directly with a U.S.-based client as an extension of their team — not as one of hundreds of agents in a campaign. One client, consistent context, and a real professional relationship. Since 2008, we've placed highly-skilled professionals with over 7,500 U.S. clients. Our CS placements are built for the long term.
What You'll Do
- Manage inbound and outbound calls with U.S. customers and partners with a polished, professional voice
- Follow through on tasks and requests end-to-end — without needing to be chased
- Perform accurate and timely data entry into CRM and operational tools
- Meet and exceed daily KPIs for response time, resolution rate, and quality
- Provide clear, actionable updates to U.S.-based st...