Job Description
Job Title
PE-CX-Backoffice Helpdesk
Job Summary
This role supports a customer experience backoffice helpdesk for a global high technology client focusing on accurate case handling and responsive support. The professional will manage English speaking interactions, document outcomes and collaborate with internal teams from an office based work model with rotational shifts ensuring reliable and efficient service delivery.
Experience
3 - 5 years
Required Skills
Technical Skills: Speaking English
Domain Skills: Hi - Tech
Nice to Have Skills
Domain Skills
Technology
Custom Service
Shift
Rotational
Responsibilities
- Handle incoming helpdesk requests from internal and external stakeholders in English ensuring courteous communication and accurate understanding of high technology related issues to support timely resolution.
- Manage ba...