Job Description
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
As an Intake team Pega Developer, the incumbent will work closely with the Senior Lead Solutions Architect on the Intake team.
Responsibilities
- Lead the technical design and implementation of changes to the Canadian Contact Center Platform.
- Architect and optimize CEC experience.
- Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.
- Lead impact reviews around planned programs / initiatives.
- Collaborate with areas that interface with our platform.
- Define and enforce best practices including coding standards and guard rail score alignment.
- Mentor internal Pega developers and contract teams, fostering a culture of innovation, accountability and continuous improvement.
- Drive exp...