Job Description
The Purpose of the Performance Excellence Manager (PEM) is to drive performance improvement and mitigate under-performance risk across agreed contract quality, KPI’s, goals, service levels, and commitments within the IFMS Portfolio.
The role will provide specialist review, direction, and actionable support to all levels of the IFMS Sodexo management team. Reporting to PE Manager, Australia, the role will maintain an advanced understanding of the IFMS contract performance requirements to develop operational, tactical improvement plans and support Sodexo strategic improvement. The PEM will not assume the performance-related accountability of business managers but rather be responsible for the management of performance improvement activity and escalation of deviation through an operational excellence framework.
The role has the primary purpose of maximizing all incentive returns to S...