Job Description
Performance Associate Analyst Type of position : Full-Time Employment Work Mode : Hybrid Job Title: Performance Associate Analyst Location of the position: Monterrey, Nuevo León, Mexico Job Description Produce and distribute monthly evaluations of Service Provider service level performance Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending Archive and maintain historical records for monthly performance governance and reviews Maintain Standards and Templates Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes Initiate service credit process for breached SLRs/SLAs Support development and maintenance of performance dashboards and reports Prepare and deliver analyses and repo...