Job Description
Primary Duties and Responsibilities
- Serve as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey.
- Communicate directly with patients to gather information, educate on program services (including injection training, pharmacy options, and coverage support), and empower patients to navigate their therapy.
- Coordinate and maintain prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication.
- Collaborate with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support.
- Adapt services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory.