Job Description
**Essential Responsibilities**- ** Team Leadership**: Lead, mentor, and develop a team of IT support engineers, ensuring they are motivated and aligned with the company's goals.Foster a collaborative and high-performance culture within the team.
- ** Infrastructure Management**: Oversee the maintenance, optimization, and troubleshooting of Linux, Windows servers, Databases like Oracle, SQL Server and different Middleware Components (Tomcat, Apache, Websphere, etc) to ensure high availability, performance and security.
- ** Ticket Management**: Monitor and manage support tickets, ensuring timely resolution of incidents and requests.Implement processes to improve ticket resolution times and customer satisfaction.
- ** Project Management**: Lead infra related projects from initiation to completion, ensuring they are delivered on time, within scope and budget.Coordinate with cross-functional teams to ensure successful project delivery.
- ** Proactive Problem Solving**: I...