Job Description
Hapi is hiring a Platform Technical Support Specialist to provide client and internal support for our Hospitality B2B SaaS platforms and products. This role includes communication with clients, reviewing error logs, managing support cases, and troubleshooting errors.
Successful candidates should be excellent at troubleshooting software issues, understanding how systems work, and collaborating with internal teams to resolve complex problems.
This role is open for LatAm and fully remote. We are hiring a candidate with 7 days a week availability.
Key Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat, acting as the first point of contact for all inquiries.
- Identify, troubleshoot, and resolve customer issues related to our software. This includes investigating potential bugs, guiding users through complex workflows, and answering config...