Job Description
Primary Focus
- Save new pending orders
- Handle pending order status calls
- Appointment reschedules
- Pending order cancellations
Roles and Responsibilities
- Retention for prospect customers wishing to cancel their order
- Outbound SAV queue
- Field Technician cancellation calls
- Rescheduling service orders for prospect customers
- Review stage code orders to educate customers on installation status
- Partner with dispatch or assignment to move pending orders forward
- Modify pending orders to upgrade or downgrade speeds
- Modify pending orders to add or remove features
- Review drop status
- Modify home/email address for prospect customers
Qualifications
- Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environ...