Job Description
Description
This Principal Lead provide operational leadership and direction to technology operations team(s) of significant scope/impact (employees, contract personnel and vendor partners)dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.
Key Responsibilities
Network Leadership
- Provide oversight and leadership to technology operations team and technical leads
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
Product Support Mai...