Job Description
As a Principal Solutions Architect , you will be engaging with top research labs in the world, helping them maximize the value of our platform.
You will lead Proof of Concepts (PoCs) for potential high-value customers, conduct technical demos, and provide advanced troubleshooting, helping drive product adoption and identifying upsell opportunities. This is a hands‑on, high‑impact role focused on driving customer success through expert technical support and collaboration.
Key Responsibilities:
- Technical Leadership in Customer Engagements: Serve as the primary technical advisor in high‑priority customer engagements, understanding customer needs and driving solutions through on‑site visits (typically once a month) to key locations, including San Francisco, Toronto, and Tel Aviv.
- Bridge Between Customers and Product Team: Capture and translate customer insights into detailed product requirements for engineering and UX t...