Job Description
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This is not a ticket-queue role.
This is the job you take if you like being the person pulled into the room when it's on fire, because you can prove root cause and drive the team to resolution.
We're hiring a Principal Technical Support Engineer to act as a technical authority for our most complex, executive-visible customer escalations.
You'll be customer-facing on live escalation bridges and bring the calm, technical credibility that stabilizes situations fast.
Important operating model: Our Escalation Managers own customer messaging and stakeholder communications.
You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next-best actions, so what gets communicated is accurate and defensible.
No Bentley product experience required.
If you learn fast, think clearly under pressure, and can troubleshoot modern cloud systems end-to-end, we want you.
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