Hong Leong Bank Berhad
Priority Banking Service Relationship Manager Em Presidente Tancredo Neves (ba)
Job Description
Cargo:
Priority banking service relationship manager em presidente tancredo neves (BA) – presidente tancredo neves
Requisitos:
- Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution.
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
- Take the extra mile to engage customers and build sustainable relationships and trust with customer.
- Ensure walk-in PB customers are attended in a timely & accurately manner.
- Share information on campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc.
- Sales referral to RMs on PB upgrade and investment products (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained).
- Ensure documents/form...