Job Description
Job Description
As a Product Expert in Technical Support, you are the go-to person for technical questions on assigned platforms. You act as the interface between customers, service, sales, and global solutions teams, ensuring timely and effective problem resolution. Your work empowers customer satisfaction through expert troubleshooting, technical support, and knowledge sharing.
Key responsibilities include:
Provide technical support, remote and telephone service for customers and Field Service Engineers.Troubleshoot and resolve technical issues, ensuring timely case management.Support clarification for offers, spare parts, and estimate service time.Deliver and develop technical training materials and tools.Actively manage escalations, ensuring long-term structural solutions.Support new product integration and ensure field service engineers are prepared before launch.Contribute to s...