Job Description
Drive innovation at Aviva Canada as a Product Manager for Digital Self-Service. Focus on enhancing customer journeys and engagement through AI and rapid prototyping in a hybrid work environment.
In this pivotal role, you will own the strategy for digital experiences related to self-service and claims at Aviva. Your mission is to improve customer satisfaction and retention by utilizing AI tools for faster delivery. You will quickly test and launch improvements, creating momentum without getting bogged down in coordination.
Key Responsibilities:
• Transform concepts into working prototypes with AI tools
• Launch A/B tests and iterate on customer journeys
• Identify friction points using analytics and AI
• Collaborate closely with engineering and design teams
• Streamline processes to prioritize impactful outcomes
Requirements:
• Proven experience in product management or delivery
• Comfort with AI tools to enhance productivity
• Ability to operate effecti...
In this pivotal role, you will own the strategy for digital experiences related to self-service and claims at Aviva. Your mission is to improve customer satisfaction and retention by utilizing AI tools for faster delivery. You will quickly test and launch improvements, creating momentum without getting bogged down in coordination.
Key Responsibilities:
• Transform concepts into working prototypes with AI tools
• Launch A/B tests and iterate on customer journeys
• Identify friction points using analytics and AI
• Collaborate closely with engineering and design teams
• Streamline processes to prioritize impactful outcomes
Requirements:
• Proven experience in product management or delivery
• Comfort with AI tools to enhance productivity
• Ability to operate effecti...