Job Description
Hi, I'm your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Provides 1st level technical support of CSG products to post production customers by resolving technical issues with customers evaluating and researching the issue and/or performing incident isolation, resolution and follow-up. Responsible for customer ticket management, customer escalations, meeting SLA requirements and customer reporting.**We are looking for a Product Support Analyst who will:*** Performs in-depth troubleshooting and analysis on L1 call types, with a focus on resolving issues within the services desk (e.g. - completing programmatic fixes)* Coordinates with/escalates to operational and programming teams to aide in further triaging of issues – including pulling together internal and external bridges for additional triage as needed* Owns and manages external customer incidents for the entire lifecycle of the incident - regardless of priority* Maintains...