Job Description
We are looking for a Product Support Engineer to join a customer-facing team supporting mission-critical banking and payment platforms used by financial institutions across North America.
Location: India (Remote / Work From Home)
Shift: Permanent Night Shift (US Business Hours – approximately 6:30 PM to 3:30 AM IST)
Experience: 2–4 Years
Employment Type: Full-Time
Key Responsibilities
✔️ Act as the first and second line of support for customer-reported technical issues.
✔️ Triage incidents, reproduce defects, and collaborate with engineering teams for RCA and resolution.
✔️ Monitor payment transaction flows and ledger health.
✔️ Investigate issues using application logs, API traces, SQL queries, and messaging systems.
✔️ Create and maintain runbooks, knowledge-base articles, and support documenta...