Job Description
Overview
As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. Your role involves solving technical issues, providing stellar customer service on our security and identity products, and shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.
Location
Hoboken, NJ (Hybrid role – 2–3 days per week in the office)
Employment Type
Full time
Location Type
Hybrid
Department
Support
Compensation
- Estimated annual salary: CA$90,000 – CA$150,000
- Performance‑based bonuses, equity awards, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and more)
Duties and Responsibilities
- Troubleshoot technical and operational issues to maintain customer satisfaction at the h...