Job Description
**Product Support Specialist I**
**Location**
São Paulo, Brazil (Hybrid or On-site, depending on business needs)
**Why You Should Join Us?**
Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a Product Support Specialist I, you’ll play a critical role in helping customers succeed by solving problems quickly and effectively. This is an excellent opportunity to grow your technical and customer support skills, build product expertise, and contribute to continuous improvement through knowledge sharing.
We’re committed to creating an inclusive environment where everyone can learn, grow, and make an impact.
**What You’ll Do?**
+ Act as the first point of contact for customers and internal users via phone, chat, email, and support portal
+ Diagnose and resolve common product issues using knowledge base articles, runbooks, and standard procedures
+ Collect and document k...
**Location**
São Paulo, Brazil (Hybrid or On-site, depending on business needs)
**Why You Should Join Us?**
Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a Product Support Specialist I, you’ll play a critical role in helping customers succeed by solving problems quickly and effectively. This is an excellent opportunity to grow your technical and customer support skills, build product expertise, and contribute to continuous improvement through knowledge sharing.
We’re committed to creating an inclusive environment where everyone can learn, grow, and make an impact.
**What You’ll Do?**
+ Act as the first point of contact for customers and internal users via phone, chat, email, and support portal
+ Diagnose and resolve common product issues using knowledge base articles, runbooks, and standard procedures
+ Collect and document k...