Job Description
Product Support Specialist (Life Sciences)
At PatSnap, our customers rely on us to make sense of complex innovation data - and our Product Support Specialists are at the heart of that experience.
We’re looking for a Product Support Specialist (Life Sciences) to join our Product Support team, reporting to the Manager of Product Support. In this role, you’ll partner closely with customers to resolve technical questions, troubleshoot issues, and help them unlock the full value of PatSnap’s Life Sciences products and broader innovation intelligence platform. You’ll be a trusted product expert and customer advocate, combining deep product knowledge with empathy and clear communication. Whether you’re responding to tickets, creating documentation, or sharing customer insights with Product and Sales, your work will directly shape how customers experience PatSnap.
This role is ideal for someone who enjoys problem-solving, explaining complex concepts in simple te...