Job Description
As the primary client contact,youplay akeyrole in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support.Through strong relationship building, clear communication, and the use of data and industry insights,you will helpclients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.
What you'll do
Operational Management
- Create and track operational client requests through to resolution
- technology requests with technical services/application support teams
- client support requests with VIP / client support teams.
- Include training and follow up on requests as needed
- Oversee program intake processes for new and existing clients.
- Deliver...