Job Description
Description
Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.
The Real-Time Observability (RTO) function within NCC acts as the centralized detection engine for Amazon Customer Service, owning end-to-end signal observability across all incident types. The mission is to monitor signals, detect issues before they become incidents. Once the incident breach the high severity criteria, the team hands it over to the Real-Time Incident Response (RTIR) team.
Do you want to join a team focused on real-time incident detection and observability, and play a role in protecting millions of customers from service disruptions before they escalate? Are you a passionate learner willing to relentlessly Deep Dive into signals, data, and cross-functional coordination to identify and validate emerging issues? Do you thrive in a cul...
Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.
The Real-Time Observability (RTO) function within NCC acts as the centralized detection engine for Amazon Customer Service, owning end-to-end signal observability across all incident types. The mission is to monitor signals, detect issues before they become incidents. Once the incident breach the high severity criteria, the team hands it over to the Real-Time Incident Response (RTIR) team.
Do you want to join a team focused on real-time incident detection and observability, and play a role in protecting millions of customers from service disruptions before they escalate? Are you a passionate learner willing to relentlessly Deep Dive into signals, data, and cross-functional coordination to identify and validate emerging issues? Do you thrive in a cul...