Job Description
Job Description
The Contact Centre Representative provides excellent customer service that is accurate, timely, and efficient to our Members in all interactions. CCR’s also uncover opportunities where we can better help Members, and potential Members, with our various banking solutions/services and refers them to appropriate branch partner to help Members achieve their financial goals. The CCR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the Member.
Differentiating Accountabilities:
All aspects of delivering a centralized highly responsive inbound/outbound Member call center.
- Member friendly centralized telephone inbound/outbound reception current need from M-W 8:30 am to 5:00 pm and T-F 8:30 am to 6:00 pm and Saturdays 9:00 am to 1:00 pm.
- 24-30 hours weekly
- Member service through multi-channel contacts; includi...