Job Description
Working closely with partners across retail, hotel operations, central reservations, and finance, the Manager ensures these spaces operate seamlessly while helping guests discover and book unforgettable experiences in the Canadian Rockies.* Lead, coach, and develop a high-performing team across multiple locations* Foster a positive team culture focused on hospitality, accountability, and collaboration* Support recruitment, onboarding, and ongoing team development* Ensure team members are confident supporting both adventure bookings and retail salesGuest Experience & Adventure Bookings* Ensure guests receive knowledgeable and thoughtful guidance when booking Pursuit experiences* Maintain strong understanding of local attractions and seasonal offerings* Support the team in delivering warm, engaging guest interactions that enhance the overall travel experienceThe Pursuit Adventure Centre & Retail Manager is responsible for leading the guest experience across multiple locations that combin...