Job Description
Job InformationDepartment Name – Quality AssuranceJob Type – Full timeIndustry – CommunicationsService Now Ticket – INCModality – HybridWork Experience – 0-1 yearCity – TijuanaState/Province – Baja CaliforniaCountry – MexicoZip/Postal Code – *****Date Opened – 03/18/2026The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels.Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and Continuous Improvement teams to drive performance and customer experience enhancements.RequirementsPrevious Call Center ExperienceAdvanced English levelQA experience in a Call Center environmentWindows Office knowledge: Word, Excel, PowerPointBachelor's degree (desirable)Car Insurance Policies & Regulations (plus)Continuous Improvement experience (plus)Job Responsibiliti...