Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
Role Overview
Own the quality and reliability of a real‑time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants.
Key Responsibilities
- Drive end‑to‑end quality strategy for a high throughput, event‑driven routing service, ensuring reliability and accuracy across global deployments
- Design and implement automated testing so...