Job Description
About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client in the Renewable Energies Sector, we are looking for a competent, skilled, and experienced Sales and Service Center Associate to work at the different locations. Location: Jinja Vacancies: 1 Roles and Responsibilities . Customer Service Maintaining a positive, empathetic, and professional attitude toward customers at all times. High-level knowledge of all company products with the ability to address all questions asked by customers. Acknowledging and resolving customer complaints within stipulated SLAs. Communicating with customers through various channels and responding promptly to customer inquiries. Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded. Ensure service center opera...