Job Description
**Quality Review Audit Supervisor/Senior Supervisor**
The job profile for this position is Quality Review and Audit Supervisor, which is a Band 3 Management Career Track Role.
**Roles and Responsibilities**
The Quality Management Audit Supervisor oversees the day-to-day audit activity within the region they are aligned to. The audit department is responsible for completing business and client audits within (not an all-inclusive list): Claim, and Contact Center Operations.
+ Lead the regional Audit team who are responsible for reviewing transaction to ensure they are completed according to set policies and procedures.
+ Coach and develop the audit team, encourage new skill growth and support career development as the opportunity arises.
+ Manages: time reporting, production, time off, employee issues and HR related matters.
+ Oversee departmental personnel matters, evaluating staff performance and conducting performance appraisals for all dir...
The job profile for this position is Quality Review and Audit Supervisor, which is a Band 3 Management Career Track Role.
**Roles and Responsibilities**
The Quality Management Audit Supervisor oversees the day-to-day audit activity within the region they are aligned to. The audit department is responsible for completing business and client audits within (not an all-inclusive list): Claim, and Contact Center Operations.
+ Lead the regional Audit team who are responsible for reviewing transaction to ensure they are completed according to set policies and procedures.
+ Coach and develop the audit team, encourage new skill growth and support career development as the opportunity arises.
+ Manages: time reporting, production, time off, employee issues and HR related matters.
+ Oversee departmental personnel matters, evaluating staff performance and conducting performance appraisals for all dir...