Job Description
JOB TITLE: Quality & Training Supervisor
LOCATION: TC Santiago
GENERAL DESCRIPTION OR PURPOSE OF JOB
The Quality & Training Supervisor's role is crucial in ensuring the deployment, implementation, and support of the Customer Care quality & training management system. This includes monitoring results, identifying training needs, and collaborating with preventive and corrective actions (CAPA) to contribute to customer satisfaction and compliance with quality standards. The specialist supports all activities related to the department and company, ensuring that all quality & training standards are met. Their main responsibility is to ensure compliance with company quality & training standards, while also monitoring key performance metrics to improve overall customer satisfaction.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS
- Monitor assigned areas to maintain the workflow to ensure customer service/satisfaction quality assura...