Job Description
THIS IS NOT A REMOTE POSITION AND YOUR RESUME MUST BE PRESENTED IN ENGLISH
As a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients. Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.
Responsibilities
- Serve as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.
- Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.
- Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.
- Assist with billin...