Job Description
ANEW Hotel Hatfield is looking for a Receptionist to create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.
The successful candidate will be based in Gauteng, Pretoria, Hatfield.
Key Responsibilities
Guest Experience
- Welcome guests with genuine warmth and professionalism
- Execute efficient check-in/check-out procedures
- Enroll guests in ANEW Rewards program
- Handle reservations and guest inquiries
- Manage special requests and VIP arrangements
- Resolve guest concerns promptly
- Coordinate with other departments for guest needs
- Ensure guest profiles are merged and maintained
- Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.
Operational Excellence
- Process reservations in Opera PMS
- Manage room allocations...