Job Description
Role Overview
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management, and manage and monitor transferee expectations and requests to resolve issues timely and effectively.
What You’ll Be Doing
- 30% – Provide relocation assistance and support via emails, inbound & outbound phone calls and chats, answering general inquiries on benefits and entitlements as per the relocation directive, expense management and secure website.
- 25% – Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves, providing relocation policy, process, and expense management advice via scheduled 30‑min...