Job Description
Join RPS Real Property Solutions as a Remote Bilingual Client Success Specialist, focusing on customer service excellence in a hybrid full-time role. Your efforts will create positive impacts through effective client communication and support.
In this role, reporting to the Team Lead of the Client Success Team, you will engage with clients and appraisers. Your responsibilities include managing inquiries, enhancing customer experiences, and supporting order management through exceptional communication. Flexibility in your schedule is key, as evening or weekend shifts may be required.
Key Responsibilities:
• Solve client challenges using the one-touch-only service approach
• Handle all client communication with professionalism
• Convey client feedback to optimize service delivery
• Ensure all orders have necessary documentation
• Collaborate on special projects as needed
Requirements:
• 1-3 years of customer servi...
In this role, reporting to the Team Lead of the Client Success Team, you will engage with clients and appraisers. Your responsibilities include managing inquiries, enhancing customer experiences, and supporting order management through exceptional communication. Flexibility in your schedule is key, as evening or weekend shifts may be required.
Key Responsibilities:
• Solve client challenges using the one-touch-only service approach
• Handle all client communication with professionalism
• Convey client feedback to optimize service delivery
• Ensure all orders have necessary documentation
• Collaborate on special projects as needed
Requirements:
• 1-3 years of customer servi...