Remote Salesforce Support Manager — SLA-Driven Team Lead

Expand and Reach Solutions is seeking a Salesforce Support Manager to lead a team of Salesforce Support Engineers in Colombia. In this role, you will manage day-to-day operations, ensuring high-quality customer support and adherence to SLAs. With a focus on continuous improvement, you will coordinate with cross-functional teams while maintaining strong communication with US-based stakeholders. Candidates must have 5+ years of Salesforce experience and relevant certifications. The position is remote, allowing flexibility within Colombia.
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