Job Description
**Your opportunity**
We have an opportunity for a Remote Service Engineer to join our team-based specialising in Ultrasound.
Reporting to the Service Delivery Team Leader, this position is focused on delivering advanced technical service support expertise to our customers, creating experience without equal every day.
As a Remote Service Engineer, you will thrive in providing high touch interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right approach.
You will work collaboratively with Technical Support, Technology and Service teams to remove barriers and facilitate exceptional and consistent experiences for our customers. This role will also lead to opportunities to include both remote and field service.
**Your key main responsibility will be:**
+ Manage inbound calls from customers, ...
We have an opportunity for a Remote Service Engineer to join our team-based specialising in Ultrasound.
Reporting to the Service Delivery Team Leader, this position is focused on delivering advanced technical service support expertise to our customers, creating experience without equal every day.
As a Remote Service Engineer, you will thrive in providing high touch interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right approach.
You will work collaboratively with Technical Support, Technology and Service teams to remove barriers and facilitate exceptional and consistent experiences for our customers. This role will also lead to opportunities to include both remote and field service.
**Your key main responsibility will be:**
+ Manage inbound calls from customers, ...