Job Description
As a Renewals Coordinator, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and exceptional client service during renewal cycles. This role focuses on managing invoicing processes, resolving billing inquiries, and supporting client retention through efficient renewal operations across our global school portfolio.
Key Responsibilities
Renewals Operations & Invoicing
- Generate and process renewal invoices accurately and on schedule using NetSuite and Salesforce
- Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies
- Manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications
- Process contract amendments, student count updates, and pricing adjustments
- Maintain accurate records of all renewal activities and client communications
Client Support & Communication
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